Refund policy

We cannot accept returns unless the arrangement arrives damaged or in poor condition. Should this occur, please contact us within 24 hours of receiving your order to request a replacement or refund.

• Flowers must be returned in their original packaging.
• Photos and proof of purchase may be required for review.
• Once the issue is confirmed, we will provide either a replacement arrangement of equal value or a full refund.

We are unable to accept returns for orders that do not meet expectations. To ensure your satisfaction, please communicate with our florist as much as possible regarding the design or specific flowers you have in mind.

Please note that refunds or replacements will not be offered for flowers that have been mishandled or not cared for properly after delivery.

All custom orders, including special event arrangements, bespoke floral designs, and personalized art pieces, are final sale and cannot be refunded due to their tailored nature.

Orders canceled within 24 hours of delivery or pickup are non-refundable.

For any concerns or additional information, please contact us at customerservice@rosyflorals.com. Thank you for choosing Rosy Florals—we look forward to brightening your special moments with our designs!